Google's AI Will Help Decide Whether Unemployed Workers Get Benefits

Nevada has announced a groundbreaking partnership with Google to use a generative AI system to process unemployment appeals hearings. This system will analyze transcripts and evidentiary documents to issue recommendations to human referees about whether claimants should receive benefits. The state hopes this AI system will help clear a backlog of over 40,000 appeals cases that have accumulated since the height of the COVID-19 pandemic. While Nevada officials emphasize that human referees will review and issue all decisions, concerns have been raised about potential bias and accuracy issues with relying on AI for such high-stakes decisions. Despite these concerns, state officials believe the AI system can significantly reduce processing times and help claimants receive benefits more quickly.

 

This news summary is based on an original article from Gizmodo and can be read here: Google's AI Will Help Decide Whether Unemployed Workers Get Benefits